Enter Terms of Service

1. About Us

Our mission is to unite the world through live events and shared experiences, both in-person and virtual. With our platform, mobile apps, and other services, we provide individuals worldwide with the ability to create, discover, share, and register for events.

Enter.xyz is a ticketing platform operated by STRV s.r.o. (STRV), with its registered office at STRV s.r.o., Rohanské nábřeží 678/23, Karlín, 186 00 Praha, Czechia.

1.1 Definition of Terms

When this Terms of Service mentions “STRV“, “Enter,” “we,” “us,” or “our,” it refers to STRV s.r.o., and its affiliates and subsidiaries, and each of its and their respective officers, directors, agents, partners, and employees.

We provide Organizers a Platform (“Platform” or “Ticketing Services”) to sell tickets and receive payments for events to Consumers.

“Consumers” means consumers using the Platform for any reason, including to consume information, buy tickets and/or attend events.

“Organizer" means an event creator using our Platform to create events for Consumers.

These Terms set forth the terms and conditions that apply to your use of the Platform and all services offered by us.

These Terms include our Privacy Policy, which can be accessed at any time in the Platform.

By using the Platform, you are agreeing to be bound by all of the terms in these Terms including Privacy Policy.

Please save and keep a copy of these Terms for your records.

2. Our Services and Role

2.1 What we Do

We offer an events management Platform that helps Organizers and Consumers connect through live experiences. Through our Platform, Organizers can create and manage in-person or virtual events and sell tickets to them.

2.2 Our Role

We are not the creator, organizer, or owner of the events listed on the Platform nor are we the seller of tickets on the Platform. Instead, we provide our Ticketing Services, which allow Organizers to manage ticketing and promote their events.

When hosting an event, the organizer is solely responsible for ensuring that their event and any page displaying an event complies with any applicable laws, rules, and regulations, and that the goods and services described on the event page are delivered as described and in an accurate, satisfactory manner.

2.3 How We Fit In

If the Organizer is hosting an event with paid tickets, the Organizer selects the payment processing method offered to Consumers for its event as more fully described in the Merchant Agreement. Consumers must use the payment processing method the Organizer selects to collect payment.

We act as the Organizer's limited agent to process payments from Consumers on the Organizer's behalf using our third-party payment service providers.

2.4 Risks of Attending Live Events

Some events may carry inherent risk and by participating in those events, you choose to assume those risks voluntarily. For example, some events may carry risk of illness, bodily injury, disability, or death, and you freely and willfully assume those risks by choosing to participate in those events.

3. Fees and Refunds

3.1 Enter Fees

Creating an account and listing an event are free. However, we charge fees when Organizers sell paid tickets. These fees may vary based on individual agreements between us and certain Organizers and are defined in more detail in the Merchant Agreement.

We do not control (and cannot disclose) fees levied by your bank and/or credit card company, including fees for purchasing tickets and registrations in foreign currencies or from foreign persons. Be sure to check with your bank or credit card company prior to purchasing to understand all applicable fees, credit card surcharges, and currency conversion rates.

3.2 Refunds

Because all transactions are between an Organizer and its Consumers, we ask that all Consumers contact the applicable Organizer of their event with any refund requests. You can find help with getting a refund by contacting us at team@enter.xyz.

If you are a Consumer and you receive a refund for your ticket, the ticket cannot be used to attend the event. Violation of this is fraud.

If you are an Organizer, you are responsible for checking the validity of tickets with the Enter app.

We will not be liable under any circumstances for costs and/or damage arising from ticket-related fraud and/or the purchase of the ticket through non-official means, such as third parties.

4. Acceptance of the Terms

In order to use the Platform, you must firstly agree to the Terms. You may not use the Platform if you do not accept the Terms.

You may accept the Terms by (i) creating an account (ii) clicking to accept or agree to the Terms, where this option is made available to you by us in the user interface for any Service, or (iii) by payment for the Platform, or (iv) by using the Platform or any Ticketing Services.

You may not use the Platform if (i) you do not accept the Terms (ii) you are not of legal age to form a binding contract with us, or (iii) you are a person barred from receiving the Ticketing Services under the laws of the Czech Republic or other countries, including the country in which you are a resident or from which you use the Platform.

We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms at any time and for any reason, including to reflect changes in or requirements of the law or new features.

We will make the changed Terms available in the Platform at least one month prior to the effectiveness of the changed Terms.

If the changes of the Terms include material changes, we will notify you of the changes through the Platform.

You understand and agree that if you use the Platform after the date on which the Terms have changed, we will treat your use as acceptance of the changed Terms. If you do not agree to the changed Terms, please do not use the Platform and delete your account from the Platform.

5. Eligibility

By visiting the Platform or accepting these Terms, you represent and warrant that you:

  1. 1. have the right and capacity to agree to and abide by the Terms;
  2. 2. will use the Platform in a manner consistent with all applicable laws (local, national, international), rules and regulations and with these Terms.

6. Security

You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Platform.

Accordingly, you agree that you will be solely responsible for all activities that occur under your account.

7. Your use of the Platform, Prohibited behavior

You agree to use the Platform only for purposes that are permitted by (i) the Terms; (ii) any applicable law, regulation, generally accepted practices, or guidelines in the relevant jurisdictions; and (iii) any other applicable rules.

You agree that you will not engage in any activity that interferes with or disrupts the Platform.

You will use the Platform for personal use only. Users may not use the Service or any content contained in the Service in connection with any commercial endeavors and may not use any information obtained from the Service to contact, advertise to, solicit, or sell to any other user or request money from the user without prior explicit consent of us.

You will not use the Service to infringe the privacy rights, property rights, intellectual property rights, or any other rights of any person.

You will not cause the Service to be accessed through any automated or robotic means, including but not limited to, rapid access of the site as in a denial-of-service attack. Such restriction does not apply to legitimate search engine activity that does not place an unreasonable burden on the Service.

You may not, when using the Service:

  1. 1. solicit passwords or personal identifying information for commercial or unlawful purposes from other users
  2. 2. provide or transmit any material that contains viruses, time bombs, trojan horses, cancelbots, worms or other harmful or disruptive codes or devices
  3. 3. forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the Service
  4. 4. use any code or devices containing any reference to us or the Service to direct any person to any other website for any purpose; or
  5. 5. modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the software used on or for the Service.

We reserve the right, in our sole discretion, to investigate and take any legal action against anyone who violates this Section or the Terms, including terminating or suspending the account of such violators. The violators agree to cover any expenses and costs related to the investigation and prosecution of such activities.

8. Advertisement

We do not display or use any advertising from third-party companies through the Platform. We may use the advertisement in the Platform for self-promotion of the Platform and Service. We may use your contact information for marketing and commercial purposes so that we can offer you relevant products and services from us. Thus, we can send you a commercial communication (such as an SMS, e-mail, etc.) using the electronic contact you provided to us. You are entitled at any time to decline this communication (announcement).

We reserve the right to monitor all advertisements to ensure that they conform to content guidelines.

In consideration for us granting you access to and use of the Platform, you agree that we may place advertising on the Platform.

9. Proprietary Rights

You acknowledge and agree that we own all legal rights, title and interest in and to the Platform, including any intellectual property rights (such as copyrighted material and trademarks) which subsist in the Platform.

You agree to not copy, modify, transmit, create any derivative works from, make use of, or reproduce in any way any copyrighted material, trademarks, trade names, service marks, or other intellectual property or proprietary information accessible through the Service, without first obtaining the prior written consent of us or, if such property is not owned by us, the owner of such intellectual property or proprietary rights.

You agree to not remove, obscure or otherwise alter any proprietary notices appearing on any content, including copyright, trademark and other intellectual property notices.

We may manage, regulate, control, modify or eliminate virtual goods at any time, with or without notice. We shall have no liability to you or any third party in the event that we exercise any such rights.

10. External Links

The Platform may include hyperlinks to other web sites or content or resources.

You acknowledge and agree that we are not responsible for any such external sites or resources and have no liability as a result of the availability of them or their content.

You understand that, by using any such external sites or resources, you may encounter content that may be deemed offensive, indecent, or objectionable and may or may not be identified as having explicit language, and that the results of any search or entering of a particular URL may automatically and unintentionally generate links or references to objectionable material. You understand and agree that your use of external links may result in harmful or unwanted content or malicious software infecting or interacting with your computer or mobile device.

The personal data you may choose to give to such third parties are not covered by our privacy policies. Some third-party companies may choose to share their personal data with us, in which case, such data sharing is governed by that third party's privacy policy.

11. License from us

We give you a worldwide, royalty-free, non-assignable and non-exclusive right and license to access and use the Platform for the term and in the scope designated by the Terms. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Platform as provided by us in the manner permitted by the Terms.

Unless we have given you specific written permission to do so, you may not assign (or grant a sublicense of) your rights, grant a security interest in or over your rights, or otherwise transfer any part of your rights granted hereunder.

12. Copyright Infringement

If you believe that any material or content distributed by us through the Platform constitutes copyright infringement, please provide us immediately with the following information:

  1. 1. a description of the copyrighted work that you claim has been infringed
  2. 2. a description of where the copyrighted work that you claim has been infringed is located on our Platform
  3. 3. your name, surname, address, telephone number and email address; and
  4. 4. a written statement by you that you believe in good faith that the disputed use is not authorized by the copyright owner, its agent, or the law and that your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

Please provide us with the above-mentioned information via the Platform or send it to our email address team@enter.xyz or to the address STRV s.r.o., Rohanské nábřeží 678/23, Karlín, 186 00 Praha, Czechia.

13. Terms and Termination

We may, in our sole discretion, terminate or suspend your access to all or part of the Platform or terminate or discontinue the Platform or the Platform entirely at any time, with or without notice, for any reason, and in particular if:

  1. 1. you have breached or intended to breach any provision of the Terms
  2. 2. we are required to do so by law
  3. 3. we are transitioning to no longer providing the Platform to users in the country in which you reside or from which you use the Platform; or
  4. 4. the provision of the Platform to you by us is, in our opinion, no longer viable.

Upon such termination or suspension, you will not be entitled to any refund of unused fees for in app purchases.

We are not required to disclose, and may be prohibited by law from disclosing, the reason for the termination or suspension of your account.

Your right to use the Service is subject to any limitations, conditions and restrictions established by us in our sole discretion and by applicable law. We may alter, suspend or discontinue any aspect of the Service at any time, including the availability of any Service feature, database or content. We may also impose limits on certain features and aspects of the Service or restrict your

access to parts or all of the Service without notice or liability and for any reason (most often due to violation of conditions, any rights, rules etc.)

You acknowledge that we are not responsible for interruption or suspension of the Service, regardless of the cause of the interruption or suspension.

You may also terminate your account at any time, for any reason, by following the instructions in Settings in the Service.

When your legal agreement with us comes to an end, all of the legal rights, obligations and liabilities that you and we have benefited from or been subject to and which are expressed to continue indefinitely shall be unaffected by this cessation.

14. Disclaimer

The Platform are provided on an "as is" basis without representations or warranties of any kind, whether express or implied, including but not limited to, warranties of title, non-infringement, or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are incapable of exclusion under law.

We do not guarantee the accuracy, completeness, or timeliness of, or otherwise endorse any information contained on the Platform.

You hereby acknowledge and agree that, under no circumstances, will we, our officers, directors, employees, agents and third-party content providers or licensors be liable to you or any third party for any damage, whether material, immaterial, direct, indirect, incidental, or consequential, including deterioration of health or mental condition, personal injury or death, caused by or arising from in particular

  1. 1. the use of the Platform or reliance on information obtained through the Platform
  2. 2. the use or inability to use the Service or out of the breach of any warranty
  3. 3. any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure theft or destruction or unauthorized access to and alteration of the Platform
  4. 4. incorrect or inaccurate content posted in the Service, whether caused by users or any of the equipment or programming associated with or utilized in the Service; or
  5. 5. any problems, failure or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or on any website or combination thereof.

To the maximum extent permitted by applicable law, you hereby agree to indemnify, defend and hold harmless us and all our officers, employees, directors, owners, agents, partners, information providers, subsidiaries, affiliates, licensors and licensees from and against any and all liability, claim, demand and costs, including, without limitation, reasonable attorneys' fees, made by any third party due to or arising from your breach or failure to comply with these Terms, and the violation of any law or regulation by you. You shall cooperate as fully as reasonably required in the defense of any such claim. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.

To the maximum extent permitted by applicable law, our liability for damage incurred by you as a result of or in connection with the Platform shall be limited to direct damages up to the amount you paid to us for the Platform giving rise to that liability during the last three months before the occurrence of our liability (or amount corresponding to a three-month service fee, as applicable), and in no event shall our liability exceed the sum of USD 10,000.

Nothing in these Terms shall exclude or limit our liability for damage which may not be lawfully excluded or limited in relation to the specific jurisdiction from which the user is resident.

15. Final Provisions

The Terms and your relationship with us under the Terms or in connection with the Platform are governed by Czech law.

You agree to submit to the exclusive jurisdiction of the courts of the Czech Republic to resolve any disputes arising from the Terms or in connection with the Platform. The choice of the jurisdiction shall not supersede any mandatory consumer protection in specific jurisdiction. The users from the European Union and European Economic Area may, in accordance with applicable law, raise claims in their residence country.

You agree that any and all disputes arising from or connected to the Platform shall be resolved individually, without resort to any form of class action. No claim may be consolidated or joined with another person’s or party’s claims.

The Terms are provided in English. You agree that the English language version of the Terms will govern your relationship with us.

The Terms constitute the whole legal agreement between you and us and govern your use of the Platform and completely replace any prior agreements between you and us in relation to the Platform. You agree that this agreement is enforceable like any written agreement signed by you.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect and are enforceable.

16. Contact Information

Should you have any questions or comments relating to the Terms, please contact us at the following e-mail address: team@enter.xyz or to the address STRV s.r.o., Rohanské nábřeží 678/23, Karlín, 186 00 Praha, Czechia.